In the unlikely event that your Nashie didn’t make it to you and has been ‘Returned to Sender’, rest assured our team is keeping an eye on it.
Parcels can be returned for a few common reasons:
- The package was refused at delivery.
- Our delivery partner couldn’t reach the address after multiple attempts.
- The address provided was incomplete or had errors.
- The parcel was damaged during transit.
- The order wasn’t collected from a pickup point within the allowed time.
- For international orders, the item could have been refused at customs.
Your Nashie will be returned to our warehouse and processed as a ‘Return to Sender’ parcel. To make sure it gets back to you quickly, contact our team here to confirm or update your delivery address. Once we have your confirmation, we can reship your order safely or find another solution for you.