Not quite the right fit? Below you’ll find everything you need to know about returning or exchanging your Nashie, including eligibility and timelines.
Return eligibility requirements
To be eligible for a return or exchange, your Nashie must meet all of the following conditions:
- The item must be unused and in the same condition you received it
- It must not have been worn in water
- The original tag must still be attached and intact
- The item must be sealed in its original packaging
- The return must be initiated within 30 days of delivery
All returned items are inspected upon arrival. If an item does not meet our return conditions, we may not be able to approve a refund or exchange. In this case, return shipping of the original item to you may incur a fee.
Refunds and store credit
If your return is eligible for a refund, we’ll process it once your Nashie has been received and inspected at our warehouse. Refunds are typically returned to your original payment method and may take a few business days to appear in your account, depending on your bank or payment provider.
If you prefer not to receive a refund, you can choose to receive store credit instead. This store credit:
- Can be used toward any future purchase on our website
- Will be issued via email once your returned item has been processed
Exchanges
Need a different size or colour? We’ve got you.
- We offer one free exchange per customer, with no restocking fee.
- Exchanges are available for the same item, or an item of equal or lower value, subject to availability.
- We cover the cost of shipping the exchanged item back to you.
If you’d like to request an exchange, complete the form here.
Exchanges for sale items
If you purchased your Nashie during a sale, you can exchange it for a straight size swap at no additional cost, as long as it meets our return conditions.
If you’d like to exchange your Nashie for a different colour or style, any difference in price between the original item and the new item will need to be paid at the time of exchange if the sale is no longer running.
Second return or exchange
Our standard returns policy allows one return or exchange per order. However, we understand that sometimes things don’t work out as planned, so we allow an additional exchange. This second exchange is store credit only and can be used toward any future purchase on our website.
Instant Exchange
We now offer an Instant Exchange option so you can get your replacement faster without waiting for your return to be processed first. When you choose Instant Exchange, a charge for the value of the exchange is placed on your bank account. Once your returned items are received and processed at our warehouse, any funds are refunded.