How to Request a Return or Exchange

You can request a return or exchange within 30 days of receiving your Nashie, as long as it meets our return conditions. Getting started is simple:

1. Complete the returns form on our website here.
2. Once approved by our team, you’ll receive an email based on the option you selected.
3. Send your Nashie back following the instructions provided.
4. Once received and inspected, we’ll process your exchange or refund (if applicable).

The two return options are:

• Australia Post label — we’ll email you your prepaid Australia Post return label.
• Mail it yourself — we’ll email you the return address and instructions to send it back.

Important: returns sent without prior approval may not be processed.

Requesting a second exchange

To start a second exchange for store credit:

1. Visit our online returns portal here.
2. Enter the new order number from your exchange (for example: EX-#0000).
3. Follow the prompts in the portal to submit your return request, just like a standard return.

Once your item has been received and approved by our team, your store credit will be issued via email and will be ready to use on your next order. The second exchange must be requested within 30 days of receiving your initial exchange order.

Please note: postage costs are final and non-refundable.