Can I amend my order?
We know sometimes you might need to tweak an order, and we move really fast to get your parcel out the door. Because of this, there’s only a short window of time to make changes before your order enters the picking and fulfilment stage.
If you need to update items or your delivery address, you can do it for 15 minutes after checking out on the checkout page. If you have missed this window, please contact our team immediately. We’ll do our best to help if it’s still possible, but once your order is packed and on its way, unfortunately changes aren’t possible.
Can I add an item to my order?
If you’d like to add an extra item to your order, this can also be done only before the order enters the fulfilment stage. Here’s how it works:
- Contact our team here as soon as possible with your order number and the item you’d like to add.
- If it is possible, we’ll update your order and issue an invoice for the additional item(s).
- Once the payment for the new item is received, it will be added to your order and shipped together with your original items.
Can I cancel my order?
You can cancel your Nashie order only before it enters the fulfilment stage. Once it’s packed or shipped, it can’t be cancelled — but you can still return it for a refund once it arrives.
- Contact our support team as soon as possible with your order number and request.
- If the order is still eligible, we’ll cancel it and make sure you’re not charged.
- If it has already been packed, it’s likely grouped with other parcels ready for carrier pickup, so we can’t stop it going out. In that case you’ll need to send it back for a refund.