We know how exciting it is to get your Nashie, so the last thing we want is for something to go wrong with your order. If an item is missing, incorrect, or arrives damaged, here’s how to get it sorted quickly and smoothly.
An item is missing
Every Nashie order is shipped in one parcel where possible. If an item is missing when your package arrives, reach out to our team here as soon as possible with your order number and a note about the missing item. We’ll investigate right away and make sure your missing Nashie reaches you safely.
I received the wrong item
If you received an item that isn’t what you ordered, head to our returns portal here, fill out the form and select “Incorrect item received”. When completed, you’ll get an email confirmation with everything you need to return the item.
Once the return is processed, we’ll make sure the correct Nashie is on its way to you without delay.
I received a damaged item
Even though we pack every Nashie carefully, parcels can sometimes get a little roughed up in transit. If your Nashie arrives damaged, take a photo of the damage before unpacking further and send it to our team along with your order number. We’ll arrange a replacement or guide you on the best way to resolve it.