As soon as your order is scanned into the carrier’s system, you’ll receive an email with your tracking number, which is what you need to redirect your parcel.
1. Log in to Australia Post
- Use the same email address or mobile number used for your Nashie order.
- If you don’t already have an account, you can create one quickly.
2. Check for the redirect option
- On your tracking page, if redirection is available, you’ll see a “Redirect parcel” button in the top-right corner.
- From there you can request delivery to a new address, a nearby post office, or a parcel locker (subject to eligibility).
3. Keep in mind
- Redirection is managed entirely by Australia Post.
- It may incur a small fee and could add an extra day or two to delivery.
- Once an order has been packed and lodged, we cannot update the address ourselves, otherwise we absolutely would.
If you act quickly once your tracking becomes active, this is usually the easiest way to update where your parcel goes.