We know seeing ‘Delivered’ when your Nashie isn’t in your hands yet can be stressful, especially when you’re excited for it to arrive. Don’t worry, this happens very rarely, and in most cases your parcel is just nearby or about to arrive.
1. Check around your property
- Look in common delivery spots such as garages, balconies or behind plants.
- Ask housemates, family members, or neighbours if they accepted the parcel on your behalf.
- If your parcel was delivered to a parcel locker or pickup point, confirm it hasn’t been collected by someone else in your household.
2. Review the delivery confirmation
- Review the tracking information for details like delivery time, location or signature requirements.
- Some carriers mark a package as delivered a few hours before it actually arrives, so allow a short window.
3. Contact the carrier
- Reach out to the delivery company directly to confirm the exact delivery location. This can often be done on your tracking page, and they usually show a proof of delivery which may include a photo of where the item was left.
- Have your tracking number ready to make the process faster.
4. Contact us
If the parcel still cannot be found, please contact us here with your order number. Our team will work with the carrier to locate your package and ensure your Nashie is delivered as soon as possible.