If your parcel requires payment of a customs or import fee, contact our support team here once you’ve paid it. Include a copy of the receipt or documentation showing the amount has been settled, and our team will review the situation and see how it can be resolved.
What if I don’t pay the customs fee?
If you choose not to pay the customs or import fee, the parcel will usually be returned to us. Before we can help resolve the situation, we need to confirm with the courier that your Nashie is on its way back to our warehouse.